{"id":13340,"date":"2020-04-02T00:00:28","date_gmt":"2020-04-02T00:00:28","guid":{"rendered":"https:\/\/exigotech.com.au\/?p=13340"},"modified":"2023-08-28T09:49:10","modified_gmt":"2023-08-28T09:49:10","slug":"is-your-organisation-ready-to-reap-the-benefits-of-connected-field-service-workers","status":"publish","type":"post","link":"https:\/\/exigotech.co\/sg\/blog\/is-your-organisation-ready-to-reap-the-benefits-of-connected-field-service-workers","title":{"rendered":"Is your Organisation Ready to Reap the Benefits of Connected Field Service Workers?"},"content":{"rendered":"<p>Traditional service organisations are frequently faced with major losses because they rely on reactive approaches for installation, maintenance and repair and replacement jobs. This scenario calls for the customer\u2019s intervention which is not ideal. The connected devices with IoT and sensors are gradually changing the manner in which field service organisations are working. Also, Microsoft Dynamics 365 for field service module is enabling the field service workers to connect, collaborate and function seamlessly. With so many developments on your actual work front, you need to learn if your organisation is ready to adapt to these changes.<\/p>\n<h2>Points that ensure that your organisation is ready for a connected field service<\/h2>\n<p>The organisations with connected field services witness a 25% rise in the technician\u2019s productivity. You can evaluate if your organisation is ready. You are already using a field service platform to achieve the benefits of connected field services on the basis of the following points:<\/p>\n<ul>\n<li>\n<h4><strong>You are already using a field service platform<\/strong><\/h4>\n<\/li>\n<\/ul>\n<p>If you have a platform to connect field services, then this clearly means that you and your team are aware of its functions and capabilities. You won\u2019t require any specialised training to start using advanced software such as <strong><a href=\"\/au\/blog\/infographic-application-of-ms-dynamics-in-the-aged-care-industry\">MS Dynamics 365<\/a><\/strong> for field service module. Also, as your stakeholders know the benefits of a connected field service, it would be easy for you to decide to invest in the latest solution.<\/p>\n<ul>\n<li>\n<h4><strong>Your technicians want to enhance their skill<\/strong><\/h4>\n<\/li>\n<\/ul>\n<p>If you receive frequent requests from your technicians to enroll them into programs to improve their skills, then you should be thinking of giving them an apt infrastructure. With Microsoft Dynamics 365 for field service module, technicians can access relevant information and generate <strong><a href=\"https:\/\/dynamics.microsoft.com\/en-au\/sales\/overview\/\" rel=\"nofollow noopener\" target=\"_blank\">sales<\/a><\/strong> opportunities or pitch aggressively against the competition.<\/p>\n<ul>\n<li>\n<h4><strong>Your organisation can generally adapt the latest solutions<\/strong><\/h4>\n<\/li>\n<\/ul>\n<p>If you want to use the advanced platforms, ensure that your company\u2019s infrastructure can support that, and your team is ready to welcome the change. With <strong><a href=\"\/au\/blog\/microsoft-dynamics-365-customer-service\">Microsoft Dynamics 365<\/a><\/strong>\u00a0for field service module, you are equipped with several features to offer end to end services to any client. You can assign any job to your skilled technician using the automated scheduling feature of field service module. Therefore, it is necessary for you to ensure that the stakeholders have a good idea of every component of the field service module and its impact on the current functioning of the field services. <img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/exigotech.co\/wp-content\/uploads\/2020\/04\/deliver-customer-experiences.jpg\" alt=\"organisation can generally adapt the latest solutions\" width=\"940\" height=\"438\" \/><\/p>\n<ul>\n<li>\n<h4><strong>You want to deliver exceptional customer experiences<\/strong><\/h4>\n<\/li>\n<\/ul>\n<p>If you want to bank on the new form of capital generation which is servitisation where you sell the use of the product and not the product itself, then you know what it means to connect field services and how it can benefit your organisation. For example, you own a car company and you fit <strong><a href=\"https:\/\/www.engineersgarage.com\/sensors-different-types-of-sensors\/\" rel=\"nofollow noopener\" target=\"_blank\">sensors<\/a><\/strong>\u00a0on every car\u2019s engine to ensure that your technician is notified about any anomaly. With this practice you shift your gears from being proactive to reactive and deliver superior and timely services to clients.<\/p>\n<h2>The Wrap Up<\/h2>\n<p>The data collected by connecting field services can be used to predict the maintenance and repairing requirement of any equipment and its longevity can be increased. The frequency of maintenance and repairing jobs required can help you decide on the quality of the products installed and evaluate the reliability of the products supplied by the vendor. The <strong><a href=\"https:\/\/www.investopedia.com\/terms\/d\/data-analytics.asp\" rel=\"nofollow noopener\" target=\"_blank\">data<\/a><\/strong> is present in abundance and connecting field services is the best way to derive actionable insights from it.<\/p>\n<p>To gain the most from the powerful combination of connected devices through IoT and cloud, it is required for your organisation to invest in <strong><a href=\"https:\/\/dynamics.microsoft.com\/en-au\/field-service\/overview\/\" rel=\"nofollow noopener\" target=\"_blank\">Microsoft Dynamics 365 for field service module<\/a><\/strong>. For gaining an in-depth understanding of the module and dive deep into the pricing structure, contact <strong><a href=\"https:\/\/exigotech.co\/\">Exigo Tech<\/a><\/strong>. The Exigo Tech team has strong knowledge of Microsoft solutions and the team initiates any project only after understanding how businesses\u2019 function and their requirements. To connect field services to suit your business processes, call <strong><a href=\"tel:1300 394 468\" data-wpel-link=\"internal\">1300 EXIGOTECH (394 468)<\/a><\/strong> or email us at <strong><a href=\"mailto:sales@exigotech.com.au\">sales@exigotech.com.au<\/a><\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Traditional service organisations are frequently faced with major losses because they rely on reactive approaches for installation, maintenance and repair&#8230;<\/p>\n","protected":false},"author":6,"featured_media":16747,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"categories":[33,20,24],"tags":[284],"class_list":["post-13340","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-microsoft-dynamics","category-microsoft-suite","category-technology","tag-field-service"],"acf":[],"_links":{"self":[{"href":"https:\/\/exigotech.co\/sg\/wp-json\/wp\/v2\/posts\/13340","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/exigotech.co\/sg\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/exigotech.co\/sg\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/exigotech.co\/sg\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/exigotech.co\/sg\/wp-json\/wp\/v2\/comments?post=13340"}],"version-history":[{"count":3,"href":"https:\/\/exigotech.co\/sg\/wp-json\/wp\/v2\/posts\/13340\/revisions"}],"predecessor-version":[{"id":58753,"href":"https:\/\/exigotech.co\/sg\/wp-json\/wp\/v2\/posts\/13340\/revisions\/58753"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/exigotech.co\/sg\/wp-json\/wp\/v2\/media\/16747"}],"wp:attachment":[{"href":"https:\/\/exigotech.co\/sg\/wp-json\/wp\/v2\/media?parent=13340"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/exigotech.co\/sg\/wp-json\/wp\/v2\/categories?post=13340"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/exigotech.co\/sg\/wp-json\/wp\/v2\/tags?post=13340"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}