Exigo Tech worked closely with Samaritans of Singapore (SOS) to understand their needs and challenges and built solutions that acted as a catalyst of growth and efficiency for them. With a focus on delivering technological solutions for not-for-profit organisations, Exigo Tech went beyond the traditional approach suggested by SOS and extended their Dynamics 365 customer service capabilities to enhance communication between volunteers and people in need. The result was an enhancement of the Dynamics 365 implementation, which streamlined the communication process and ensured that the right mental health worker was quickly assigned to the right individual. This improvement made communication between volunteers and people in need seamless, easy and efficient. The consolidation of requests from various digital platforms, such as webchat, and WhatsApp, into a single location, simplified their operations.
In addition, Exigo Tech made it possible for people in need to find help and communicate with SOS conveniently through multiple channels including webchat, and WhatsApp chat. This omnichannel approach has significantly improved the accessibility of mental health support and has made it easier for individuals to reach out for help. The collaboration between Exigo Tech and Samaritans of Singapore (SOS) has resulted in a solution that has improved the efficiency, accessibility, and support for those in need.
Our Dynamics 365 omnichannel solution helped Samaritans of Singapore (SOS) establish new channels and improve communication between volunteers and those in need, leading to better support. We followed our principle of ‘Technology Made Simple’ and made the following impacts for Samaritans of Singapore (SOS) –
John Lam – Project Manager, Samaritans of Singapore