Salesforce Ransom and the Brave New World of Cybersecurity

The recent ransomware campaign targeting Salesforce customer environments has sent shockwaves through the business world. It’s a chilling reminder that in today’s digital landscape, no cloud is immune and your choice on business systems is critical!

We’ve entered a brave new world—one where cybercriminals don’t need to break into buildings or crack safes. They can rob you from the comfort of their homes, targeting a single vendor and impacting millions. The old cops-and-robbers narrative has evolved. Today’s heists happen in cyberspace, and the consequences are far more widespread.

Salesforce: The Bank Under Siege

Imagine Salesforce as a digital bank—trusted, secure, and housing vast amounts of valuable data. But in this case, the attackers didn’t breach the vault. They went after the safety deposit boxes—the individual customer instances integrated with Salesforce.

A coalition of cybercriminals, including members of Scattered Spider, ShinyHunters, and Lapsus$, claims to have stolen nearly 1 billion records from 39 companies’ Salesforce environments. These breaches were made possible through compromised third-party integrations and social engineering—not through Salesforce’s core infrastructure.

Now, the attackers are demanding ransom not from the 39 companies, but from Salesforce itself, threatening to release all stolen data unless the tech giant pays up. Salesforce has refused, stating: “Salesforce will not engage, negotiate with, or pay any extortion demand.”

Qantas: One of Many Safety Deposit Boxes Breached

Among the affected companies is Qantas, where the breach exposed personal data of 5.7 million customers—including names, contact details, dates of birth, and frequent flyer numbers. The data was accessed via a compromised third-party system linked to a Salesforce integration used by a Manila-based call centre.

Qantas has since obtained a Supreme Court injunction to prevent the publication of the stolen data, but the damage is already rippling through its customer base.

Why Trust Isn’t Enough

These incidents underscore a critical truth: cloud platforms are only as secure as their configurations and integrations. While Salesforce maintains enterprise-grade security, the breach occurred through OAuth tokens and third-party apps—not through Salesforce’s core infrastructure.

This is the reality of today’s cyber landscape:

• Attackers target one vendor to impact hundreds of clients
• They exploit human error and integration gaps, not just software vulnerabilities
• They use extortion and public pressure instead of traditional ransomware encryption

The Time to Act Is Now

Security is no longer just an IT concern—it’s a business imperative. Organizations must:

• Audit and secure third-party integrations
• Implement robust identity and access controls
• Educate staff on social engineering threats
• Monitor for suspicious activity across cloud platforms

Join Us on October 28 – Secure Your ERP Systems

I’ll be hosting a webinar with Exigo Tech on October 28, where our security experts will lead a focused session on how to safeguard your ERP systems and sensitive information using the latest in Microsoft security technology and Exigo Protect.

We’ll cover:

• The latest threats facing ERP and cloud systems
• Practical steps to strengthen your security posture
• How Exigo Protect can help you stay ahead of cybercriminals

The digital frontier is under siege. Join us and learn how to defend it.

References

• SecurityWeek: Hackers Extorting Salesforce After Stealing Data From Dozens of Customers: https://www.securityweek.com/hackers-extorting-salesforce-after-stealing-data
• MSN Australia: Qantas facing countdown as hackers threaten 5.7 million customers: https://www.msn.com/en-au/news/australia/qantas-facing-countdown-as-hackers-threaten-5-7-million-customers
• Salesforce Statement: Salesforce will not engage, negotiate with, or pay any extortion demand: https://www.salesforce.com/news