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Mail Call Couriers were Able to Conclude their Core Activities Efficiently with a Mobile Application Developed by Exigo Tech

In the recent years, we have seen a pivotal change in the way traditional courier companies do business. This enforced change is due to the way technology has enabled businesses today to manage their core activities process more efficiently. The usual issues are often exposed at OH&S, driver management, job management and the underlying devices used to operate. These issues directly or indirectly impact the organisation’s cost of operations. To resolve these concerns, team at Mail Call Couriers wanted to utilise latest mobile technologies to bring efficiencies in their business.

The Solution

Using design thinking, teams at Exigo Tech and Mail Call Courier’s together engaged in solving complex problems with a solution focused approach resulting in innovation and effective strategy development leading to organisational change.

Enterprise Mobility Solution
Integration with internal system
Driver connectivity
OH&S

The Business Need

Replace the current bulkier traditional hardware devices with smart phones

Implement BYOD (bring your own device) policy reducing the overall expenditure on physical devices

Provide cross platform mobility solutions on iOS, Android and Windows which integrates with their existing ERP solution

Build a scalable system which can manage their seasonal influx and ongoing business growth plans

Implement security layers for data sovereignty

Implement required OH&S

Improve driver experience

Technology Used

The Business Benefits

A successful implementation of an Enterprise Mobility Solution fulfilled Mail Call Couriers business objectives like increased operational efficiencies, improved user experience, safety and security also, resolving their operational issues.

38% reduction in calls between driver and support centre
Half a million $ saved in operational costs
Increased organisational efficiency
Reduced OH&S liabilities

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Exigo Tech is devoted to fostering business growth and expansion through the utilisation of technology solutions that have a positive impact.
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IABCA Award 2024 Finalist | Exigo Tech Telstra Partner Award 2023 Finalist | Exigo Tech
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