Australia
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IndiaMANAGED SERVICES
Managed Services for Better Efficiency
BRINGING AGILITY AND EFFICIENCY TOGETHER
We Deliver Value Through Efficient Project Execution with Our Robust Managed Services
At Exigo Tech, we understand that delivering effective technology solutions requires a well-defined and organised approach. Hence, managed services is a fundamental pillar of our delivery model. It supports the long-term management, optimisation, and stability of our clients’ IT environments after implementation. Once a solution is deployed—whether infrastructure, cloud, or applications—our managed services component ensures it remains secure, available, and aligned with evolving business needs. Our managed services also provide excellence in IT solutions and offer a streamlined approach that minimises costs, increases efficiency, and drives business outcomes. We leverage the latest technology and employ best-in-class methodologies and practices to deliver superior results.
Through structured service agreements, continuous monitoring, and process-driven operations, we integrate ongoing support into your technology landscape. This enables you to offload operational overhead, minimise downtime, and focus on strategic outcomes. Our managed services are more focused on agility, accountability, and measurable performance, forming a vital link between solution implementation and sustained value realisation. With our expertise and customisable managed services, you can quickly respond to changes in business needs while maintaining high standards of quality.
TRANSFORMING THE BUSINESS PROCESSES
HOW WE DELIVER MANAGED SERVICES
As part of our delivery methodology, managed services ensures the continuity and performance of solutions post-deployment. It enables businesses to scale efficiently, respond quickly to change, and stay technologically current—without managing IT internally. Our managed services component includes:
Proactive Support &
Monitoring
We deliver 24/7 system monitoring, early warning alerts, and proactive incident resolution to prevent disruptions before they impact business. Our teams use automation and real-time analytics to detect performance issues, security anomalies, and capacity risks—ensuring your environment remains healthy, optimised, and aligned with service expectations at all times.
Service Level Agreement (SLA)-Driven Delivery
Every managed engagement operates under clearly defined SLAs that govern response times, resolution targets, and escalation paths. These SLAs create accountability, ensure consistent service performance, and provide measurable benchmarks. Clients can rely on predictable outcomes and transparent reporting to track service effectiveness and compliance with agreed-upon metrics.
Managed Cloud
Beyond routine maintenance, we conduct scheduled reviews, patch management, and environment tuning to continuously improve performance. We assess trends, usage patterns, and business changes to recommend improvements—ensuring your technology environment evolves to meet current and future demands while avoiding unnecessary overhead and technical debt.
Centralised Service Desk
Our service desk acts as a central command point for all IT-related requests and incidents. Staffed by certified professionals, it supports incident triage, ticket tracking, and root cause analysis. Whether it’s a routine request or a critical outage, our service desk ensures quick resolution and transparent communication throughout the lifecycle of the issue.
Lifecycle Management
We manage your technology assets through every stage—from onboarding, configuration, and deployment to retirement or refresh. This includes software updates, vendor coordination, licensing, asset tracking, and renewal planning. Our approach ensures that systems remain current, supported, and compliant while reducing administrative burden and operational risk.
KEY HIGHLIGHTS
Flexible Model
Whether you need full-service IT operations management or support for specific technology domains, our managed services framework is adaptable. It complements other delivery streams such as project or professional services.
Business-aligned Technology
We ensure the technologies we support through managed services remain relevant, performant, and aligned to your business roadmap.
Enhancements
Our teams conduct regular environment assessments, configuration reviews, and user feedback sessions to identify opportunities for improvement and innovation.
Trustworthy Service Desk
Our dedicated service desk team operates with a focus on speed, clarity, and accountability, following best practices for issue resolution and customer satisfaction.
Industry Best Practices
We integrate governance, compliance, and security into every aspect of our managed services delivery—following frameworks like ISO 27001, Essential Eight, and more.
Regular Reporting
Managed services engagements include regular operational and strategic reporting. These reports highlight service performance, risk areas, and forward-looking recommendations.
STORIES OF IMPACT
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