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APPLICATIONS   |   CUSTOMER DATA PLATFORM

APPLICATIONS
CUSTOMER DATA PLATFORM
Supercharge Your
Customer Experience 

Unlock the full potential of your customer insights with an advanced Customer Data Platform to drive revenue growth.

ELEVATE CUSTOMER ENGAGEMENT

Enhance Your Customer Journey with Customer Data Platform

FEATURES OF MICROSOFT CUSTOMER DATA PLATFORM

Dynamics 365 Customer Insights, a powerful Microsoft Customer Data Platform offers various features that help in bringing data from various sources together in a meaningful way to improve overall customer experience.

Data Unification

Dynamics 365 Customer Insights enables businesses to unify customer data from multiple sources into a single, comprehensive customer profile. The platform uses data connectors and APIs to collect and integrate data from these sources.

Customer
Segmentation

Businesses can segment customers based on demographics, behaviour, and other factors allowing better planning of sales and marketing strategies. The platform comes with a set of built-in segmentation rules and also allows the creation of custom rules.

AI-driven
Insights

The platform analyses customer data using artificial intelligence and machine learning algorithms to provide insights into consumer behaviour and trends. This allows businesses to derive predictive insights, discover patterns, and identify new opportunities.

Customisable
Dashboards

Access real-time data and insights, create customised dashboards, and generate reports that enable data-driven decisions with D365 Customer Insights. The platform provides a set of pre-built dashboards that can be customised to meet specific business needs.

Integration
Capabilities

Integration with Microsoft and other third-party tools provide businesses with a seamless end-to-end customer engagement and analytics solution as it provides a consolidated data view from multiple sources.

Customer
Journey Orchestration

Dynamics 365 Customer Insights allows businesses to automate and personalise customer interactions at every touchpoint depending on preferences, behaviours, and past interactions. This helps to improve customer engagement, retention, and loyalty.
Vinay Joshi
Vinay Joshi

Head of Sales – Application Services

Vinay Joshi
Nagendra
Nag Varma

D365 Practice Manager

Nagendra
OUR ECOSYSTEM PARTNERS

BENEFITS OF MICROSOFT CUSTOMER DATA PLATFORM

360-Degree
Customer View

Bring data from all sources together and get a holistic view of customers for a complete understanding of their needs. This allows for the creation of more personalised customer experiences.

Improved
Customer Engagement

By leveraging customer data to deliver tailored communication enhances the customer experience which results in increased customer satisfaction and retention.

Increased Sales
and Revenue

With advanced insights into the most effective channels and campaigns, businesses can focus on those resources to increase sales. Also, advanced customer insights enable more effective sales and marketing strategies to increase overall revenue. 

Improved
Customer Retention

Businesses can offer data-powered customer service that helps to act on customer feedback in real-time and responding to customer feedback and acting on it improves customer retention.

Reduced Costs

Dynamics 365 Customer Insights can help businesses reduce customer acquisition and retention costs by optimising sales and marketing efforts, improving customer retention, and reducing customer dissatisfaction.
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HOW WE DO IT
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Management

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Thinking

Managed Services | Exigo Tech India

Managed Services

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Professional Services | Exigo Tech India

Professional Services

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Project Services | Exigo Tech India

Project Services

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Procurement Services | Exigo Tech India

Procurement Services

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Service Delivery Management | Exigo Tech India

Service Delivery Management

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DevOps | Exigo Tech India

Devops

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Design Thinking | Exigo Tech India

Design Thinking | Exigo Tech India

Design Thinking

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DYNAMICS 365 GUIDE

Discover more about a single solution for all your business needs.

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