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DYNAMICS 365 SERVICE
Enhance customer satisfaction, improve field service, and empower your team with remote assist through Dynamics 365 Service module
Deliver Exceptional Customer Service Experiences with Dynamics 365 Service and Exigo Tech
Dynamics 365 Service is a comprehensive solution that combines customer service, field service, and remote assist capabilities to provide a seamless service experience to customers. With Dynamics 365 Service, businesses can enhance customer satisfaction, reduce service costs, increase productivity, and can manage all aspects of service delivery from one single platform. Personalised and omnichannel customer experiences provided by Dynamics 365 Service help to build customer loyalty.
Exigo Tech, a Microsoft Solutions Partner offers customised Dynamics 365 Service solutions to meet the unique needs of businesses across industries. With our deep expertise in Microsoft technologies and project management, we help businesses to optimise their service operations and drive success.
FEATURES OF D365 SERVICES
Dynamics 365 Service includes three important applications: Customer Service, Field Service, and Remote Assist. Here’s how each application can benefit your business by improving the customer experience.
Customer Service
Dynamics 365 Customer Service enables businesses to deliver personalised and efficient customer service experiences across multiple channels. Agents can provide faster resolution to customer queries by leveraging the capabilities of AI and automation. With features such as self-service portals, chatbots, and case and knowledge management, businesses can streamline customer service processes and deliver personalised support to customers. Easy tracking and management of customer interactions also improve overall customer service and drives customer retention. Additionally, a centralised platform helps businesses to maintain all customer interactions and queries in a single place, allowing for consistent service even when the assigned agents change. Dynamics 365 Customer Service enables businesses to build strong customer relationships, increase customer loyalty, and improve overall business performance.
Field Service
Dynamics 365 Field Service helps businesses to manage field service operations efficiently. The platform provides features such as scheduling, dispatching, inventory management, and mobile access to help businesses to reduce response times, reduce costs and increase customer satisfaction. Real-time updates and collaboration tools allow businesses to ensure that the field service teams are delivering high-quality service to customers. Dynamics 365 Field Service empowers you to be proactive and handle and resolve service-related issues before your customers become aware of them. With Dynamics 365 Field Service, businesses can automate and optimise service delivery, from dispatching technicians to managing work orders and scheduling preventative maintenance. Dynamics 365 Field Service also integrates with other Microsoft products, such as Dynamics 365 Customer Service and Power Platform, to provide businesses with a complete end-to-end solution for customer service and field operations.
Remote Assist
Dynamics 365 Remote Assist is a powerful tool that allows technicians, customers, and experts to remotely collaborate and troubleshoot issues in real-time using mixed reality (MR) technology. This is useful in guiding field technicians through complex tasks, such as repairs or maintenance of new systems. Remote Assist provides features such as video calling, annotations, and holographic visualisation to provide real-time guidance to customers and technicians to improve service delivery. With these features, a significant amount of travel costs can be saved as the support can be provided virtually, which improves the service quality and efficiency. Dynamics 365 Remote Assist is compatible with a range of devices such as HoloLens, iOS, and Android, allowing teams to collaborate effectively from anywhere, at any time.
UTILISE DYNAMICS 365 SERVICE CAPABILITIES WITH EXIGO TECH
At Exigo Tech, we have extensive experience in implementing and customising Dynamics 365 Service for businesses of all sizes and industries. Our Dynamics 365 Service consultants work closely with businesses to understand unique needs and help to leverage the full potential of the platform.
Tailored Dynamics
365 Service solutions
Expert
implementation and support
Custom development
and configuration
Training and
maintenance
DYNAMICS 365 GUIDE
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