Enhancing Support Services for MobileCorp: A 35% Reduction in Time and Effort

The Solution

MobileCorp initially operated on three different systems. They wanted to merge the capabilities of these systems. MobileCorp was looking for a solution that eliminates silos between the important systems and enables their employees to discover required insights or generate reports whenever required. They were looking for a system that allows their sales and marketing teams to have complete visibility of any customer’s journey.

Exigo Tech, as MobileCorp’s technology enabler, built a feature-rich and intuitive system that transformed their processes for better outcomes. We kept Microsoft Dynamics 365 at the core and designed a cloud-based CRM solution for them. We migrated MobileCorp from the traditional systems to a modernised one to enable them to extract reports upon requirement. Also, the process of adding products to the company’s portal was simplified. Furthermore, MobileCorp’s customers are now able to monitor the status of their products which uplifts their customer satisfaction quotient. They now have a ticketing system that enables their professionals to handle the influx of support requests smoothly.