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Deliver Amazing Outcomes with Not-for-profit IT Services from Exigo Tech
Take a look at the case study below to see how Exigo Tech improved the operations of one of the leading not-for-profit organisations.
SAMARITANS OF SINGAPORE (SOS)
A Singapore-Based Not-For-Profit Organisation Offering Confidential Mental Support Improves Its Operations to Work More Effectively
Exigo Tech implemented omnichannel D365 customer service which improved the response time in providing emotional help to individuals in need.
Samaritans of Singapore (SOS) was struggling to manage and improve communication between individuals needing help and volunteers as the requests for help were continuously growing.
Our omnichannel approach with the enhancement of Dynamics 365 capabilities ensured that the right volunteer was quickly assigned to the right individual which made it easier for individuals to reach out for help.
With our solution, Samaritans of Singapore (SOS) improved the communication between volunteers and those in crisis by establishing new channels, which resulted in better support.