How Dynamics 365 Modernises Local Councils’ Operations

Many local councils operate on legacy systems due to budget constraints, and it makes their everyday work harder. Instead, local councils ideally should deliver more with less to streamline services, increase transparency and meet the rising expectations of digitally savvy citizens. However, with legacy systems, staff spends time jumping between programs, paperwork slows things down, and it becomes difficult to get a clear view of what’s happening across departments. This leads to delays, confusion, and a frustrating experience for both council teams and the communities they serve.

Microsoft Dynamics 365 helps fix these problems by bringing everything into one easy-to-use platform. More than just a CRM or ERP platform, Dynamics 365 offers councils a unified digital foundation to modernise operations, improve citizen engagement, and drive data-informed governance. It connects data, automates tasks, and makes it easier for staff to work together and respond quickly to community needs.

With an expertise in public sector solutions, Exigo Tech partners with local governments to unlock the full potential of Dynamics 365, transforming challenges into opportunities and making councils more agile, transparent, and citizen-focused.

The Growing Pressure on Local Councils

Councils are no longer just administrators, they are expected to be service providers, problem-solvers, and digital leaders for their communities.

Key challenges councils face today:

• Rising citizen expectations: People want faster, more transparent, and digital-first services.
• Limited budgets: Councils must do more with fewer resources.
• Regulatory demands: Compliance and reporting requirements are growing.
• Workforce strain: Staff are stretched thin managing manual, repetitive tasks.
• A need for real-time insights: Leadership needs accurate data to make informed decisions quickly.

Modernising operations has now become essential for keeping up with the pace of change and meeting community needs.

Why Legacy Systems Hold Councils Back

Old systems can’t support new demands. Many councils still rely on software and processes that create more problems than they solve.

Common issues with legacy systems:

• Data silos: Information is spread across disconnected systems.
• Duplicate effort: Staff often enter the same data multiple times.
• Slow processes: Paper-based workflows delay service delivery.
• Limited visibility: It’s hard to track requests, status updates, or performance.
• Poor citizen experience: Residents face delays and lack self-service options.

These limitations directly impact efficiency, accountability, and trust. Councils need a platform that works with them, not against them.

How Dynamics 365 Transforms Council Operations

Microsoft Dynamics 365 is more than just a software upgrade, it’s a powerful platform that enhances how local councils operate, engage with citizens, and make decisions.

Here are the benefits of Dynamics 365 for councils:

• Unified platform for all departments: Dynamics 365 brings together data and workflows from finance, customer service, planning, permits, and more into a single, easy-to-access system. This eliminates the frustration of juggling multiple disconnected applications and ensures everyone is working from the same up-to-date information.
• Automated and efficient workflows: Routine tasks such as processing applications, managing service requests, and generating reports are automated, reducing errors and saving valuable staff time. Automation also speeds up approvals and communications, so residents get responses faster.
• Improved citizen engagement: Dynamics 365 enables councils to provide residents with self-service portals where they can submit requests, track progress, pay bills, and access information anytime, anywhere. This not only improves citizen satisfaction but also reduces the workload on frontline staff.
• Real-time data and analytics: Interactive dashboards and reporting tools give council leaders instant access to key performance indicators, budget status, and service levels. With real-time insights, decision-makers can respond proactively to emerging issues and allocate resources more effectively.
• Enhanced collaboration across teams: By breaking down data silos, Dynamics 365 allows different departments and field workers to share information and updates instantly. This fosters teamwork, reduces duplication of effort, and improves service coordination, especially for cross-departmental projects.
• Mobility and flexibility: Council employees can securely access the platform from any device or location. Whether inspecting a site in the field or working remotely, staff have the tools they need to stay productive and informed.
• Built-in compliance and security: Dynamics 365 helps councils meet regulatory requirements with features like audit trails, data protection controls, and easy reporting. This builds trust with residents and ensures transparency in council operations.
• Scalable and future-proof platform: Dynamics 365 grows with the council’s needs, allowing easy integration of new modules and technologies ensuring long-term flexibility without costly system replacements.

What Councils Can Achieve with Dynamics 365

Implementing Microsoft Dynamics 365 equips councils to meet today’s challenges and deliver better services to their communities. While each council’s journey is unique, the platform consistently helps unlock important improvements across operations.

• Faster response times: Automating tasks helps staff resolve requests quickly, improving citizen satisfaction.
• Lower costs: Streamlined processes reduce paperwork and administrative overhead.
• Greater transparency: Real-time data and audit trails build trust with residents.
• Improved staff productivity: Easy access to information and collaboration tools reduces frustration.
• Future-ready operations: Scalable platform adapts to changing needs and new technologies.

How Exigo Tech Empowers Councils to Succeed with Dynamics 365

Implementing a powerful platform like Microsoft Dynamics 365 is just the beginning. What truly makes the difference is having a partner who understands the unique challenges local governments face and can tailor solutions accordingly. That’s where Exigo Tech comes in.

• Deep Public Sector Expertise: We understand how councils operate and tailor Dynamics 365 to fit local government structures, workflows, and compliance needs.
• Tailored Implementation: No generic solutions. We configure the platform to align with your goals, departments, and existing systems.
• Comprehensive Training and Support: From go-live to day-to-day use, we guide your teams so they feel confident using the platform.
• Seamless Integration: Dynamics 365 is connected with your current tools, breaking down silos and streamlining operations.
• Proven Results: We stay involved post-deployment—optimising, improving, and helping you get more from the platform as your needs evolve.

With Exigo Tech as your trusted partner, local councils can unlock the full power of Dynamics 365, transforming operations and building stronger, more responsive communities.

Why Exigo Tech Is the Right Partner for Councils

At Exigo Tech, our approach towards empowering councils is not about pushing more technology, it’s about creating a sustainable digital environment. Why choose us:

• Microsoft Partner – Expertise across Azure, M365, Dynamics 365, Power Platform, Fabric, and more.
• Telstra Partner – SD-WAN, hardware, connectivity, and managed network services.
• AI and Copilot Specialists – Practical, compliant AI that enhances frontline delivery.
• Security by Design – Security-first approach customised to government standards.
• Proven Government Experience – Multiple successful projects with local councils.
• Comprehensive Approach – Agile, collaborative delivery model focused on sustainability.