APPLICATIONS | CUSTOMER DATA PLATFORM

APPLICATIONS
CUSTOMER DATA PLATFORM

Supercharge Your
Customer Experience

Unlock the full potential of your customer insights with an advanced Customer Data Platform to drive revenue growth.

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ELEVATE CUSTOMER ENGAGEMENT

Enhance Your Customer Journey with Customer Data Platform

In today’s highly competitive business environment, customer data and insights have become key assets for businesses of all sizes. To stay ahead of the competition and drive more business growth, it is important to have a comprehensive view of customer behaviour and interests. Dynamics 365 Customer Insights is a Microsoft Customer Data Platform that collects, organises, and analyses customer data from various sources to create a unified profile of each customer. With the right data in place, organisations get a 360-degree view of customers which helps to personalise the customer experience and gain better insights into customer behaviour. Microsoft Customer Data Platform allows businesses to leverage AI and machine learning capabilities to analyse customer data in real time and make informed decisions to drive business growth.

At Exigo Tech, we help businesses implement the Microsoft Customer Data Platform (Dynamics 365 Customer Insights) that helps to unlock valuable customer insights to improve customer loyalty and retention. Our experts ensure that the solution is designed to meet your specific business needs and we also help in integrating the solution seamlessly with your existing systems.

FEATURES OF MICROSOFT CUSTOMER DATA PLATFORM

Dynamics 365 Customer Insights, a powerful Microsoft Customer Data Platform offers various features that help in bringing data from various sources together in a meaningful way to improve overall customer experience.

Data Unification

Dynamics 365 Customer Insights enables businesses to unify customer data from multiple sources into a single, comprehensive customer profile. The platform uses data connectors and APIs to collect and integrate data from these sources.

Customer
Segmentation

Businesses can segment customers based on demographics, behaviour, and other factors allowing better planning of sales and marketing strategies. The platform comes with a set of built-in segmentation rules and also allows the creation of custom rules.

AI-driven
Insights

The platform analyses customer data using artificial intelligence and machine learning algorithms to provide insights into consumer behaviour and trends. This allows businesses to derive predictive insights, discover patterns, and identify new opportunities.

Customisable
Dashboards

Access real-time data and insights, create customised dashboards, and generate reports that enable data-driven decisions with D365 Customer Insights. The platform provides a set of pre-built dashboards that can be customised to meet specific business needs.

Integration
Capabilities

Integration with Microsoft and other third-party tools provide businesses with a seamless end-to-end customer engagement and analytics solution as it provides a consolidated data view from multiple sources.

Customer
Journey Orchestration

Dynamics 365 Customer Insights allows businesses to automate and personalise customer interactions at every touchpoint depending on preferences, behaviours, and past interactions. This helps to improve customer engagement, retention, and loyalty.

Vinay Joshi

Head of Sales – Application Services

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Nag Varma

D365 Practice Manager

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CASE STUDIES

STORIES OF IMPACT

Cook's Plumbing Boosts Productivity with 40% Reduction in Administrative Costs

Exigo Tech Enhances Customer Engagement by 15-25% for St. Agnes Catholic Parish with Dynamics Sales and Customer Service

Mail Call Couriers Achieve 40% Reduction in Costs with Custom Mobile Application Solution from Exigo Tech

360-Degree
Customer View

Bring data from all sources together and get a holistic view of customers for a complete understanding of their needs. This allows for the creation of more personalised customer experiences.

Improved
Customer Engagement

By leveraging customer data to deliver tailored communication enhances the customer experience which results in increased customer satisfaction and retention.

Increased Sales
and Revenue

With advanced insights into the most effective channels and campaigns, businesses can focus on those resources to increase sales. Also, advanced customer insights enable more effective sales and marketing strategies to increase overall revenue.

Improved
Customer Retention

Businesses can offer data-powered customer service that helps to act on customer feedback in real-time and responding to customer feedback and acting on it improves customer retention.

Reduced Costs

Dynamics 365 Customer Insights can help businesses reduce customer acquisition and retention costs by optimising sales and marketing efforts, improving customer retention, and reducing customer dissatisfaction.

OUR DELIVERY MODEL

HOW WE DO IT

Managed
Services

Professional
Services

Project
Services

Procurement
Services

Service Delivery
Management

Devops

Design
Thinking

DYNAMICS 365 GUIDE

Discover more about a single solution for all your business needs.

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“We liked Exigo Tech’s clear understanding of what needs to be achieved and knowing ways to improve the user experience in building custom applications for us.”

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