Select Page
CASE STUDIES Blog | Case Studies

The Solution

Exigo Tech worked closely with Samaritans of Singapore (SOS) to understand their needs and challenges and built solutions that acted as a catalyst of growth and efficiency for them. With a focus on delivering technological solutions for not-for-profit organisations, Exigo Tech went beyond the traditional approach suggested by SOS and extended their Dynamics 365 customer service capabilities to enhance communication between volunteers and people in need. The result was an enhancement of the Dynamics 365 implementation, which streamlined the communication process and ensured that the right mental health worker was quickly assigned to the right individual. This improvement made communication between volunteers and people in need seamless, easy and efficient. The consolidation of requests from various digital platforms, such as webchat, and WhatsApp, into a single location, simplified their operations.

In addition, Exigo Tech made it possible for people in need to find help and communicate with SOS conveniently through multiple channels including webchat, and WhatsApp chat. This omnichannel approach has significantly improved the accessibility of mental health support and has made it easier for individuals to reach out for help. The collaboration between Exigo Tech and Samaritans of Singapore (SOS) has resulted in a solution that has improved the efficiency, accessibility, and support for those in need.

The Impact

Our Dynamics 365 omnichannel solution helped Samaritans of Singapore (SOS) establish new channels and improve communication between volunteers and those in need, leading to better support. We followed our principle of ‘Technology Made Simple’ and made the following impacts for Samaritans of Singapore (SOS) –

As new channels like web chat and power virtual agent were created, volunteers were able to work remotely and around-the-clock so that help can be provided day and night.

Due to all-time availability and improved volunteers, people got help when needed and there has been a reduction of 8% in suicide cases.

A reduction in time and effort when assigning an individual to the appropriate mental health volunteer.

“Samaritans of Singapore worked collectively with Exigo Tech to extend their current investment in Dynamics 365 Customer Service through Omnichannel and made it possible to communicate and find help through phone, webchat, and WhatsApp chat, including surveys pre and post communication, to help individuals receive emotional support for those in distress. We are looking forward to our ongoing relationship with Exigo Tech in the future.”
John Lam – Project Manager, Samaritans of Singapore
Get in touch with our experts and accelerate your business growth

    How Exigo Tech Improved Business Processes and Increased Productivity for a Leading Property Management Company

    Our Microsoft Solutions

    Keep technology at the core of your business to drive growth


    Tortooga Leverages Exigo Tech’s Custom App Development Capabilities to Streamline Logistics Network Digitally
    Exigo Tech Elevates Rhino Rack's IT Operations: 100% Server and Data Access Regained, and 30% Cost Savings from Telstra Services
    Case Studies
    Tortooga Leverages Exigo Tech’s Custom App Development Capabilities to Streamline Logistics Network Digitally
    How Nikon's Partnership with Exigo Tech Enhanced Its Network Security and Reduced Downtime
    View All Case Studies
    Exigo Tech is devoted to fostering business growth and expansion through the utilisation of technology solutions that have a positive impact.

    Projects Completed


    Client Satisfaction


    Company Strength


    Years of Excellence



    IABCA Award 2024 Finalist | Exigo Tech Telstra Partner Award 2023 Finalist | Exigo Tech
    Wsabe Award 2023 | Exigo Tech Partner Award 2023 | Exigo Tech