Select Page
CASE STUDIES Blog | Case Studies

A.H. Beard Enhanced their Business Efficiency and Delivered Superior Customer Experiences with Solutions Developed by Exigo Tech

Transforming the way you do business is a priority for many organisations worldwide today. And one such organisation, transforming, growing and contributing immensely to sleep innovation, is A.H. Beard. A.H. Beard has been providing quality sleep and improving lives of their customers through their extensive range of beds since 1899. Their smart sleep solutions have won them customers throughout Australia and New Zealand and they have enjoyed steady business growth since the past four generations.
A.H. Beard had an older version of Microsoft Dynamics 2011 implemented but not customised to their business need. It was not able to provide customers with transparency to their service requests and improve business efficiency. They were looking to work with a technology-partner who could help them with their business process in order to increase customer satisfaction.

The Solution

Using a collaborative approach, Exigo Tech spent time understanding the business flow, processes and the current systems in place. After an in-depth study, Exigo Tech’s team suggested migration to the new version of Dynamics – Dynamics 365 for Customer service.

Exigo Tech created a customer service process and provided A.H. Beard with implementation of Dynamics 365 with a customer portal that was customised to the business need. With this portal, customers could login and track the status of their requests. To improve financial agility, the team also carried out integration of the CRM with Dynamics NAV Financials ERP. Value and trust was built with the addition of customer journey and user stories to enhance customer experience.

Managed service
Online collaboration

The Business Need

Improve ticket management and transparency to customers

Integrate with legacy system

Allow customisations

Enhance customer experience

Technology Used

The Business Benefits

With customised solutions from Exigo Tech, A.H. Beard is now geared to build superior customer value and is benefitting from the transparency it created for its customers.

Business process automation for customer service
Improved Customer satisfaction
Improved work order schedules for service team
Increased transparency for customers
Reduced time in fulfilling service orders
Get in touch with our experts and accelerate your business growth

    How Exigo Tech Improved Business Processes and Increased Productivity for a Leading Property Management Company

    Our Microsoft Solutions

    Keep technology at the core of your business to drive growth


    Tortooga Leverages Exigo Tech’s Custom App Development Capabilities to Streamline Logistics Network Digitally
    Exigo Tech Elevates Rhino Rack's IT Operations: 100% Server and Data Access Regained, and 30% Cost Savings from Telstra Services
    Case Studies
    Tortooga Leverages Exigo Tech’s Custom App Development Capabilities to Streamline Logistics Network Digitally
    How Nikon's Partnership with Exigo Tech Enhanced Its Network Security and Reduced Downtime
    View All Case Studies
    Exigo Tech is devoted to fostering business growth and expansion through the utilisation of technology solutions that have a positive impact.

    Projects Completed


    Client Satisfaction


    Company Strength


    Years of Excellence



    IABCA Award 2024 Finalist | Exigo Tech Telstra Partner Award 2023 Finalist | Exigo Tech
    Wsabe Award 2023 | Exigo Tech Partner Award 2023 | Exigo Tech