Singapore
Australia
Philippines
IndiaDHL improves its human resources processes by a significant 80% with better decision-making capabilities
DHL, a global logistics leader, experienced a significant improvement in overall performance and gained additional time for strategic initiatives through the transformation of its HR operations.
LOCATION
Singapore
SERVICES
Applications, Data & Analytics, Custom Development & Integration, Security
Numbers that Matter
<8 Months
The project was completed and made available for use within the timeframe of 8 months.
1250+ Employees Data Access in Real-Time
Data can now be accessed in real-time without the need for sharing through email.
ZERO ERRORS
DHL’s manual HR process previously allowed for a 5% error rate, but automation eliminated errors entirely, resulting in 100% accurate HR operations. The new process not only increased efficiency but also made the process more accurate and reliable.
About
As a leading global logistics company, DHL has established a strong presence in over 220 countries and territories worldwide since its founding in 1969. Headquartered in Germany, the company employs 400,000 individuals who work tirelessly to assist customers across borders, accessing new markets and expanding their business opportunities. DHL also offers services for more personal needs such as sending letters to loved ones.
Catalyst for Change
DHL had a manual process in place for its human resources (HR) operations in the APAC region. The HR team in Singapore was using Excel sheets to track important employee information such as salaries, overtime and bonuses; leading to a lengthy and error-prone process. Exigo Tech recognized this as an opportunity to automate the process and improve efficiency. This automation not only saved time for the HR department but also ensured the safety of the data by storing it in a secure database server that could be easily accessed as needed.
The Solution
Solution Crafting and Making Technology Simple
Exigo Tech partnered with DHL to automate their manual HR processes and improve overall efficiency. Our team developed a solution that streamlined how employees’ documents were accessed, making it quicker and more secure for the HR team to retrieve information they needed. We built a solution within the DHL network to ensure that the HR team had quick and secure access to the required information. Additionally, to minimise the risk of data and identity theft, we implemented password protection for files belonging to different countries. Our engineers designed the solution in a way that ensured the intended data was inserted into the correct tables, and a report would be easily generated using Power BI. This automation of HR processes led to significant improvements in efficiency, allowing DHL to focus on more important tasks and make data-driven decisions quickly.
DHL used the data collected through the automated HR processes to make more accurate and data-driven decisions. The improved efficiency and accuracy of data collection and processing allowed the organisation to have real-time data availability and accurate report generation. The automation of data collection and elimination of human error in manual processes, also reduced the chances of data inaccuracies. This allowed the team at DHL to focus on more important tasks and make better business decisions. Additionally, DHL could now plan things better as they have accurate, real-time data at their disposal that they could use to make more informed decisions about the business operations and future strategies.
The Impact
The deployment of this solution has brought about a significant change in how data is collected and processed by DHL. Eliminating the manual tasks of collecting Excel files from different countries has resulted in a more efficient process. The automated process of checking Excel files for correctness ensures that the data is accurate and consistent, thus resulting in more reliable and accurate reporting. The team at DHL was able to achieve the following business outcomes by choosing Exigo Tech as their technology enabler:
Automation of data collection resulting in real-time data availability and accurate report generation, leading to an increase in efficiency by 80%.
Reduction of time spent on manual tasks, allowing the organisation to focus on more important tasks.
Elimination of human error in manual processes, reducing chances of data inaccuracies.
Improved data-driven decision-making and overall performance with better business outcomes.
Sze Cheong Wong – Director, HR Systems APAC,
Chor Hung Choy – Manager Compensation & Benefits APAC,
Jitin Patel – VP Compensation and Benefits DSC APAC
