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IndiaMANAGED SERVICES
Managed Services for Better Efficiency
BRINGING AGILITY AND EFFICIENCY TOGETHER
We Deliver Value Through Efficient Project Execution with Our Robust Managed Services
At Exigo Tech, we understand that delivering effective technology solutions requires a well-defined and organised approach. Hence, managed services is a fundamental pillar of our delivery model. It supports the long-term management, optimisation, and stability of our clients’ IT environments after implementation. Once a solution is deployed—whether infrastructure, cloud, or applications—our managed services component ensures it remains secure, available, and aligned with evolving business needs. Our managed services also provide excellence in IT solutions and offer a streamlined approach that minimises costs, increases efficiency, and drives business outcomes. We leverage the latest technology and employ best-in-class methodologies and practices to deliver superior results.
Through structured service agreements, continuous monitoring, and process-driven operations, we integrate ongoing support into your technology landscape. This enables you to offload operational overhead, minimise downtime, and focus on strategic outcomes. Our managed services are more focused on agility, accountability, and measurable performance, forming a vital link between solution implementation and sustained value realisation. With our expertise and customisable managed services, you can quickly respond to changes in business needs while maintaining high standards of quality.
TRANSFORMING THE BUSINESS PROCESSES
HOW WE DELIVER MANAGED SERVICES
As part of our delivery methodology, managed services ensures the continuity and performance of solutions post-deployment. It enables businesses to scale efficiently, respond quickly to change, and stay technologically current—without managing IT internally. Our managed services component includes:
Proactive Support &
Monitoring
We deliver 24/7 system monitoring, early warning alerts, and proactive incident resolution to prevent disruptions before they impact business. Our teams use automation and real-time analytics to detect performance issues, security anomalies, and capacity risks—ensuring your environment remains healthy, optimised, and aligned with service expectations at all times.
Service Level Agreement (SLA)-Driven Delivery
Every managed engagement operates under clearly defined SLAs that govern response times, resolution targets, and escalation paths. These SLAs create accountability, ensure consistent service performance, and provide measurable benchmarks. Clients can rely on predictable outcomes and transparent reporting to track service effectiveness and compliance with agreed-upon metrics.
Managed Cloud
Beyond routine maintenance, we conduct scheduled reviews, patch management, and environment tuning to continuously improve performance. We assess trends, usage patterns, and business changes to recommend improvements—ensuring your technology environment evolves to meet current and future demands while avoiding unnecessary overhead and technical debt.
Centralised Service Desk
Our service desk acts as a central command point for all IT-related requests and incidents. Staffed by certified professionals, it supports incident triage, ticket tracking, and root cause analysis. Whether it’s a routine request or a critical outage, our service desk ensures quick resolution and transparent communication throughout the lifecycle of the issue.
Lifecycle Management
We manage your technology assets through every stage—from onboarding, configuration, and deployment to retirement or refresh. This includes software updates, vendor coordination, licensing, asset tracking, and renewal planning. Our approach ensures that systems remain current, supported, and compliant while reducing administrative burden and operational risk.
KEY HIGHLIGHTS
Flexible Model
Whether you need full-service IT operations management or support for specific technology domains, our managed services framework is adaptable. It complements other delivery streams such as project or professional services.
Business-aligned Technology
We ensure the technologies we support through managed services remain relevant, performant, and aligned to your business roadmap.
Enhancements
Our teams conduct regular environment assessments, configuration reviews, and user feedback sessions to identify opportunities for improvement and innovation.
Trustworthy Service Desk
Our dedicated service desk team operates with a focus on speed, clarity, and accountability, following best practices for issue resolution and customer satisfaction.
Industry Best Practices
We integrate governance, compliance, and security into every aspect of our managed services delivery—following frameworks like ISO 27001, Essential Eight, and more.
Regular Reporting
Managed services engagements include regular operational and strategic reporting. These reports highlight service performance, risk areas, and forward-looking recommendations.
STORIES OF IMPACT
MANAGED IT SERVICES RELATED FAQs
What is a Managed IT Service Provider (MSP)?
A Managed IT Service Provider (MSP) is a company that remotely manages and maintains a business’s IT infrastructure, networks, security, and applications. At Exigo Tech, we act as your technology partner, ensuring your IT environment is secure, efficient, and aligned with your business objectives. By proactively monitoring and managing your IT systems, we help prevent disruptions and keep your business running smoothly.
Learn more here: Unlocking Business Potential: A Comprehensive Guide to Managed IT Services
What are Managed IT Services?
Managed IT Services involve outsourcing IT operations to an experienced provider like Exigo Tech. That provider takes full responsibility for your IT infrastructure, offering support for networks, security, cloud computing, and business applications. The goal is to enhance efficiency, reduce risks, and provide seamless IT experiences, so your business can focus on growth rather than technical issues.
Learn more here: Unlocking Business Potential: A Comprehensive Guide to Managed IT Services
What does a Managed IT Service Provider do?
A Managed IT Service Provider oversees all aspects of your IT ecosystem to ensure optimal performance. A Managed IT Service Provider like Exigo Tech manages and monitors your IT infrastructure, maintains network health, secures cloud environments, and protects your business from cyber threats. Additionally, it optimises and updates your business applications, ensuring they remain compatible with evolving technology. Our expert team at Exigo Tech provides proactive maintenance and rapid issue resolution, minimising downtime and enhancing productivity.
Learn more here: How MSPs Can Boost Your Business Performance
How to Choose the Right Managed IT Service Provider (MSP)?
Selecting the right MSP requires evaluating their expertise, flexibility, and ability to align IT services with your business goals. It should offer a comprehensive range of IT services with a flexible approach, allowing businesses to outsource as much or as little as needed. That’s what we do at Exigo Tech. Our focus on business-aligned technology ensures that our solutions contribute to long-term growth. With a dedicated service desk and regular infrastructure assessments, we help businesses stay ahead in a competitive landscape.
Learn more here: Top 7 Tips for Choosing a Managed Service Provider (MSP)
What to Look for in a Managed IT Service Provider?
A reliable Managed IT Service Provider should offer end-to-end IT management, 24/7 support, and security compliance while following industry best practices. At Exigo Tech, we provide tailored IT solutions designed to support business operations efficiently. Our team ensures quick incident response and structured service delivery. We also maintain transparency through regular reports, keeping businesses informed about their IT environment and potential areas for improvement.
Learn more here: Top 6 Factors for Selecting the Right Managed Service Provider
How to Compare Managed IT Service Providers?
When comparing Managed IT Service Providers, businesses should assess their service coverage, responsiveness, and ability to deliver customised solutions. That is how we at Exigo Tech differentiate ourselves by offering fully managed infrastructure, cloud, and security solutions based on specific business needs. Our proactive approach, industry expertise, and strategic roadmap ensure that businesses receive the best value for their IT investments. Additionally, our customer-centric service model provides fast issue resolution without the need for repeated follow-ups.
Learn more here: Top 6 Factors for Selecting the Right Managed Service Provider
What Are the Benefits of Using Managed IT Services?
Learn more here: Top 6 Benefits of Managed IT Service Providers
How to Differentiate as a Managed IT Services Provider?
To stand out as a Managed IT Services Provider, an organisation must offer more than just basic IT support. We at Exigo Tech differentiate ourselves by providing a proactive approach to IT management, focusing on security, compliance, and continuous innovation. We don’t just react to IT issues—we prevent them with regular audits, vulnerability assessments, and training programs for internal staff. Our flexible service models and strategic planning help businesses optimise their IT infrastructure to support long-term success.
Learn more here: How MSPs Can Boost Your Business Performance
How Can Managed Cybersecurity Help SMBs?
Learn more here: Why Every Business Needs Cybersecurity Consulting Services
Why Should I Use Managed IT Services for My Business?
Managed IT Services allow businesses to shift IT responsibilities to a dedicated team of experts, ensuring smooth and secure operations. By partnering with a managed IT services provider like Exigo Tech, businesses can eliminate the hassle of maintaining IT infrastructure while benefiting from optimised performance, cost savings, and enhanced security. Our customised managed IT services provide the flexibility to scale IT operations based on business needs, ensuring seamless growth and digital transformation. Whether it’s cloud management, network optimisation, or cybersecurity, our team ensures that your IT environment supports your business objectives efficiently.
Learn more here: How MSPs Can Boost Your Business Performance
