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APPLICATIONS   |   DYNAMICS 365 SERVICE 

APPLICATIONS
DYNAMICS 365 SERVICE 
Unlock Maximum Customer Satisfaction

Enhance customer satisfaction, improve field service, and empower your team with remote assist through Dynamics 365 Service module

TRANSFORM YOUR SERVICE OPERATIONS

Deliver Exceptional Customer Service Experiences with Dynamics 365 Service and Exigo Tech

FEATURES OF D365 SERVICES

Dynamics 365 Service includes three important applications: Customer Service, Field Service, and Remote Assist. Here’s how each application can benefit your business by improving the customer experience.

Customer services

Customer Service

Dynamics 365 Customer Service enables businesses to deliver personalised and efficient customer service experiences across multiple channels. Agents can provide faster resolution to customer queries by leveraging the capabilities of AI  and automation. With features such as self-service portals, chatbots, and case and knowledge management, businesses can streamline customer service processes and deliver personalised support to customers. Easy tracking and management of customer interactions also improve overall customer service and drives customer retention. Additionally, a centralised platform helps businesses to maintain all customer interactions and queries in a single place, allowing for consistent service even when the assigned agents change. Dynamics 365 Customer Service enables businesses to build strong customer relationships, increase customer loyalty, and improve overall business performance.

Remote assistant

Remote Assist

Dynamics 365 Remote Assist is a powerful tool that allows technicians, customers, and experts to remotely collaborate and troubleshoot issues in real-time using mixed reality (MR)  technology. This is useful in guiding field technicians through complex tasks, such as repairs or maintenance of new systems. Remote Assist provides features such as video calling, annotations, and holographic visualisation to provide real-time guidance to customers and technicians to improve service delivery. With these features, a significant amount of travel costs can be saved as the support can be provided virtually, which improves the service quality and efficiency. Dynamics 365 Remote Assist is compatible with a range of devices such as HoloLens, iOS, and Android, allowing teams to collaborate effectively from anywhere, at any time.

Vinay Joshi
Vinay Joshi

Head of Sales – Application Services

Vinay Joshi
Nagendra
Nag Varma

D365 Practice Manager

Nagendra
OUR ECOSYSTEM PARTNERS

UTILISE DYNAMICS 365 SERVICE CAPABILITIES WITH EXIGO TECH

Tailored Dynamics

Tailored Dynamics
365 Service solutions

Exigo Tech provides Dynamics 365 Service solutions that are tailored to meet the unique needs of businesses across industries. Our solutions are designed to help businesses optimise their customer service, field service, and remote assist operations for maximum performance and success. A seamless customer service experience results in improved customer satisfaction.
Implementation and support

Expert
implementation and support

Exigo Tech offers expert implementation and support services to help businesses get the most out of Dynamics 365 Service. Our team works closely with businesses to provide customised Dynamics 365 Service solutions to fit business requirements. Our support services ensure that businesses get the most out of their investment in Dynamics 365 Customer Service, with ongoing support to address any issues that may arise.
Development and configration

Custom development
and configuration

Exigo Tech provides custom development and configuration services to help businesses tailor their Dynamics 365 Service solutions to meet their unique needs. Our team assists businesses in the integration of third-party applications with Dynamics 365 Service to enhance its capabilities.
Training and maintanance

Training and
maintenance

At Exigo Tech, we recognise the significance of ensuring that our customers have the right training to effectively manage their Dynamics 365 Service solutions. We offer implementation with training for your workforce on how to use Dynamics 365 Service effectively. We also offer ongoing maintenance services to keep the Dynamics 365 Service solutions up to date and optimised so that businesses can focus on delivering exceptional service experiences while we handle the technicalities.
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Professional Services | Exigo Tech Singapore

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Project Services | Exigo Tech Singapore

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Procurement Services | Exigo Tech Singapore

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Service Delivery Management | Exigo Tech Singapore

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Devops | Exigo Tech Singapore

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Design Thinking | Exigo Tech Singapore

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DYNAMICS 365 GUIDE

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    “We liked Exigo Tech’s clear understanding of what needs to be achieved and knowing ways to improve the user experience in building custom applications for us.”

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