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CUSTOMER DATA PLATFORM
Customer Experience
Unlock the full potential of your customer insights with an advanced Customer Data Platform to drive revenue growth.
Enhance Your Customer Journey with Customer Data Platform
At Exigo Tech, we help businesses implement the Microsoft Customer Data Platform (Dynamics 365 Customer Insights) that helps to unlock valuable customer insights to improve customer loyalty and retention. Our experts ensure that the solution is designed to meet your specific business needs and we also help in integrating the solution seamlessly with your existing systems.
FEATURES OF MICROSOFT CUSTOMER DATA PLATFORM
Data Unification
Dynamics 365 Customer Insights enables businesses to unify customer data from multiple sources into a single, comprehensive customer profile. The platform uses data connectors and APIs to collect and integrate data from these sources.
Customer
Segmentation
Businesses can segment customers based on demographics, behaviour, and other factors allowing better planning of sales and marketing strategies. The platform comes with a set of built-in segmentation rules and also allows the creation of custom rules.
AI-driven
Insights
The platform analyses customer data using artificial intelligence and machine learning algorithms to provide insights into consumer behaviour and trends. This allows businesses to derive predictive insights, discover patterns, and identify new opportunities.
Customisable
Dashboards
Access real-time data and insights, create customised dashboards, and generate reports that enable data-driven decisions with D365 Customer Insights. The platform provides a set of pre-built dashboards that can be customised to meet specific business needs.
Integration
Capabilities
Integration with Microsoft and other third-party tools provide businesses with a seamless end-to-end customer engagement and analytics solution as it provides a consolidated data view from multiple sources.
Customer
Journey Orchestration
Dynamics 365 Customer Insights allows businesses to automate and personalise customer interactions at every touchpoint depending on preferences, behaviours, and past interactions. This helps to improve customer engagement, retention, and loyalty.
BENEFITS OF MICROSOFT CUSTOMER DATA PLATFORM
The Microsoft Customer Data Platform provides various benefits that help businesses to become more customer-focused and boost overall business growth.
360-Degree
Customer View
Bring data from all sources together and get a holistic view of customers for a complete understanding of their needs. This allows for the creation of more personalised customer experiences.
Improved
Customer Engagement
By leveraging customer data to deliver tailored communication enhances the customer experience which results in increased customer satisfaction and retention.
Increased Sales
and Revenue
With advanced insights into the most effective channels and campaigns, businesses can focus on those resources to increase sales. Also, advanced customer insights enable more effective sales and marketing strategies to increase overall revenue.
Improved
Customer Retention
Businesses can offer data-powered customer service that helps to act on customer feedback in real-time and responding to customer feedback and acting on it improves customer retention.
Reduced Costs
Dynamics 365 Customer Insights can help businesses reduce customer acquisition and retention costs by optimising sales and marketing efforts, improving customer retention, and reducing customer dissatisfaction.
DYNAMICS 365 GUIDE
“Exigo Tech created a highly complicated logistics platform for us, that enabled us to manage the entire logistics process properly. We have benefitted from their flawless and detail-oriented approach.”
“Our association with Exigo Tech enabled us to automate our manual HR processes to improve our productivity and efficiency levels. The Exigo Tech team listened to our needs carefully and followed a step-by-step approach to implementation.”
“Exigo Tech was instrumental in designing and implementing our WAN infrastructure. They catered to our requirements after understanding our specific needs.”
“Rhino Rack has gained a trusted advisor in Exigo Tech to advise and assist with all of our business requirements. We are looking forward to continuing our relationship with Exigo Tech.”
“Cenversa has been working with Exigo Tech to move the file server and intranet to the cloud. They came up with a secure and scalable customer and supplier centric architecture in a structured format.”
“We liked Exigo Tech’s clear understanding of what needs to be achieved and knowing ways to improve the user experience in building custom applications for us.”
“Exigo Tech is highly recommended from the Polyseal Group for all your IT requirements. They listened to our requirements carefully and delivered solutions to increase our productivity and end user experience.”
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